Shipping & Returns Policies
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.
There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@immergehealth.com Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@immergehealth.com and send your item to Best Selection LLC
Fort Lauderdale FL 33319.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Policy
HOW DO I QUALIFY FOR FREE SHIPPING?
All orders placed over $100, shipped to an address within the United States are eligible for free shipping. When checking out, choose the “Free shipping” option at checkout and your package will ship through USPS & UPS. Offer available online only at www.immergehealth.com
WHERE ARE MY ITEMS SHIPPING FROM?
We ship orders from our United States Warehouse located in Florida! We ship Worldwide.
WHERE IS MY PACKAGE?
After your order has been placed, you can expect it to ship within 1-5 business days (Business days are Monday to Friday excluding holidays) after processing 1-5 business days. Once your order has shipped, you will receive a confirmation and tracking number via email. Many orders ship in multiple packages. If you receive only part of your order, please allow an additional 1-2 business days for the remainder of your order to ship. Please be advised that all orders are subject to processing time regardless of which shipping method is chosen at checkout (Priority etc.). The shipping time starts when the mail carrier receives and logs your package in their system.
*During holiday seasons and when we have sales, processing may take longer than usual*
INTERNATIONAL PACKAGES
International orders are may take 3-7 business days to process (Business days are Monday to Friday excluding holidays) after processing 3-7 business days. Once your order is shipped, you will receive your tracking number via email. Please allow 1-2 business days for the tracking information to update. Please ensure you enter your phone number and email address at checkout, in the event the mail carrier or your local customs office need to get in contact with you to retrieve your package. Please be advised that some countries may charge customs fees for shipment from the United States. Please note that Immerge Health is not responsible for any additional duties, taxes, or custom clearance fees. We recommend that you check with your local customs office to see what the applicable fees are - if any.
WHAT SHOULD I DO IF MY PACKAGE SAYS DELIVERED, BUT I HAVE NOT RECEIVED IT?
Once orders leave our facility, they become the property of the shipper. If your package says delivered and you are unable to locate, please contact your family members and neighbors first as they often end up in familiar hands. If you are still unable to locate your package, please contact USPS, 1 (800) 275-8777 (click here to view USPS additional contact methods) or UPS 1(800) 742 5877 (click here to view UPS additional methods). Additionally, if they are unable to recover your package, please reach out to Customer Service at support@immergehealth.com.
If you added Route Package Protection to your order and you are unable to locate your package, please click here to file a claim directly with Route Package Protection, so they can replace or refund your order. When filing a claim with Route, please ensure you use the order number sent to you directly from Route Package Protection.
